Create truly personalized customer support interactions by understanding your customers’ intent. Octalas’s Conversational AI solutions unlock the power of meaningful, personalized support, at scale.
86%
of customers want personalization
78 %
of customers would securely message
63 %
of customers feel messaging creates personal connections
74 %
of customers prefer messaging to calling
Exceptional customer engagement is a breeze when you combine human agents, intelligent automations, and Curiously Human™ Conversational AI. Discover all of that — plus the perfect balance between business efficiency and the exceptional, authentic service customers expect — with the Conversational Cloud®. Our AI-powered customer service chatbot solutions work together with your experts, handling routine tasks and connecting customers to the right agent for more personalized support as needed.
The result? Increased CSAT and a 50% reduction in both agent attrition and time spent per interaction.
Implement conversational support with minimal ramp time. Octalas gives agents a conversational toolbox that empowers them to deliver unified, efficient engagement across every outreach point. From proactive appointment and payment reminder capabilities to agent (and customer service chatbot) responses to customer queries, you only need one platform for it all.
Your team can manage and respond to emails, voice, social media, and messaging, all within a leading AI platform: the Conversational Cloud.
Make it easy for consumers to choose the contact methods they most prefer, like the option to message instead of wait on hold when they call.
Easily identify which conversations to automate for quick customer service chatbot responses. We can even help you pinpoint which questions tend to lead to poor experiences, so you know where to fine-tune.
An AI platform that identifies customer intent to drive engagement
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
Modernize your customer experience with voice and digital
Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly omnichannel experience.
Understand your conversations
Drive improved customer engagement and agent performance with the data and actionable insights critical to optimize conversations.
All tools now have access to web URL scraping and internet access. Literally build the most incredible A.I. copilots and tools your users will ever encounter, which they can only get through you!
Ireland – Co. Cork – Youghal
Stone House
